Chad Mitchell

Global CRM & Customer Engagement
Intercontinental Exchange
Chad Mitchell leads global CRM and customer engagement for Intercontinental Exchange (ICE), the parent company of the NYSE (New York Stock Exchange). ICE operates in 22 countries and markets to customers in over 200 countries. He is responsible for the strategy, execution and optimization of global customer marketing. Prior to ICE, Chad held various executive marketing and CRM positions at Windstream/EarthLink, EY (Ernst and Young) and IBM. He is based in Atlanta has two children.

Pre-Conference Workshops

11:00 AM Workshop B: Connecting Voice of Customer and Voice of Employee Programs

Voice of Customer (VoC) and Voice of Employee (VoE) programs have emerged as tried and true tools for garnering feedback and improving existing engagement initiatives.  Whether your company leverages one or both of these tools, this workshop dives into the benefits of and a tactical roadmap for connecting the two programs and leveraging them to develop a more effective holistic engagement strategy.

Main Conference Day 1

2:00 PM Bridging Engagement: Linking VoC and VoE Programs

As Engage360 suggested, aligning customer and employee engagement is fundamental. This starts by connecting outcomes of VoC and VoE. Glean guidance on successfully linking these programs.