Diane Magers

CEO, Chairman of the Board
Customer Experience Professionals Association


4:00 PM Workshop D: Mapping and Connecting Employee and Customer Journeys

Employee Journey Maps help companies understand the many touch points in an employee’s life cycle with the company.  Customer Journey Maps help companies diagram and illustrate the steps and touch point your customers go through to engage with you.  This workshop dives into the approaches for journey mapping both for employees and customers to identify pain points for all stakeholders and build actionable strategies to deliver more seamless experiences.