Media partners: Customer and Employee Engagement

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Engage360 Brochure

September 25-28, 2017 | Chicago

Engage360 delivers a holistic engagement offering, housing under one roof all of the topics that matter most in both employee engagement and customer engagement. Join us for a first-ever event experience to glean the engagement skill set delivering the next generation of loyalty with the blending expertise of both employee and customer engagement leaders.

Want to know who's attending? Take a look at our anticipated attendee list to see who will be joining you!


Exclusive Content

Exclusive Content

Customer Engagement Leaders and What They Do Right

Companies that are getting engagement right made it the norm to challenge traditional business models and think outside-of-the-box. You don’t just ‘happen upon’ engagement. It all starts with a meaningful engagement strategy. Engage360 explored some of the leading engagers with customers and identified the top three key trends amongst those leaders.

Evolution of Engagement Timeline

Captivating respect and generating loyalty from stakeholders has evolved significantly over the past century.  This timeline captures some of the key turning points in the journey.

Special Report: Frictionless Experience

Nearly every business views the “effortless customer experience” as a top strategic priority. But what does that really entail? What exactly constitutes “effort” in the eyes of the customer? What causes this effort? And how can it truly be reduced (or eliminated)? 

Key topics include: 
• Is effort really important to customers? 
• Why businesses should take “effortless” very seriously?
• Which KPIs can help measure customer effort? 
• 10 keys to reducing customer effort 
• 9-step checklist for using self-service to reduce effort

Engage360: In the News Resource Grid

Check out these articles and resources validating our take on employee and customer engagement. Is your organization doing all it can to holistically engage? Join us at Engage360 to unpack the keys to engagement for next generation loyalty.

6 Secrets for Better Employee Engagement

Engaged workers stand apart from their non-engaged counterparts at the office – who doesn’t love the new motivation they bring to everything? Find out the 6 easiest secrets to improve employee engagement.

Engage 360: Anticipated Attendee Snapshot

Thinking about attending Engage360? Take a look at our anticipated attendee snapshot to see who will be joining you!

Pandora Site Tour Overview

Pandora gives people music and comedy they love anytime, anywhere, through connected devices. Winner of Crain’s Chicago Coolest Office 2016, music is the theme for the new Pandora office in Prudential Plaza. The Pandora Site Tour is part of our Engage360 Site Tour Experience Day. Download this overview to learn more about this 33,000-square foot office.

2017 Engage360 Registration Form

Interested in attending Engage360? Fast track your attendance by filling out the official registration form.
After completion, please send your form to enquiry@iqpc.com or let us know if you have any questions.

CCW Digital Special Report: Customer Engagement

Brought to you by CCW Digital, this report focuses on today's customer expectations (and demands) during business engagements. Know the 5 tips for success and how to make customer demands work for you.

Employee Engagement Leaders: Why You Should Attend Engage360

Engage360’s holistic approach to engagement includes content for each of these unique employee engagement roles while also broadening your view of what engagement means in your organization.

Customer Engagement at Engage360

Your mission at Engage360 is not only to benchmark engagement best practices on the customer touch point(s) in which you focus, but also to absorb many other customer and employee engagement best practices beyond your day-to-day. Imagine the strategies you’ll glean from the experience economy’s top engagers?

CCW Digital Executive Report: Customer Experience

You care about the customer experience. But is the experience you’re creating the one your customers actually want? CCW Digital surveyed everyday customers about what they demand when it comes to the customer experience.

Employee Engagement Leaders and What They Do Right

Companies that are getting engagement right made it the norm to challenge traditional business models and think outside-of-the-box. You don’t just ‘happen upon’ engagement. It all starts with a meaningful engagement strategy. Engage360 explored some of the leading engagers with employees and identified the top three key trends amongst those leaders.