Ben LondonGlobal Manager of Customer Experience
As Global Manager of Customer Experience for the entire MoneyGram enterprise (8 business units across 200 countries), Ben London has successfully created and continues to implement a multi-layered practice that focuses on giving customers the money transfer experience they desire. His passion for creating an effortless customer experience, while also building an internal culture of empowerment and a customer-centric focus has had far-reaching effects. Prioritizing his focus on high impact areas, Ben quickly has seen the positive effect of his efforts across the enterprise and with customers. Ben’s successes are in part derived from his prior roles that provided vastly different perspectives on how to put the customer first from any corner of an organization, including through work in the areas of corporate strategy, IT strategy, organizational readiness, operations, and sales
Employee Journey Maps help companies understand the many touch points in an employee’s life cycle with the company. Customer Journey Maps help companies diagram and illustrate the steps and touch point your customers go through to engage with you. This workshop dives into the approaches for journey mapping both for employees and customers to identify pain points for all stakeholders and build actionable strategies to deliver more seamless experiences.