September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661

Kelly Harper


Director Customer Experience Learning
BMO Financial Group


11:15 AM The Rise of CX Learning

With the importance of internal education around customer experience and engagement, CX Learning is becoming a widely recognized function.  This session will walk you through how to build and launch a CX learning program that both supports brand articulation and employee engagement. 


Check out the incredible speaker line-up to see who will be joining Kelly .

Download The Latest Agenda