Director, Customer Engagement
9:30 AM A Personalized Customer Engagement Strategy: How Hallmark Creates Meaningful Moments for Employees and Customers
Nothing can replace the personal touch in customer relationships. A recent collaboration between Hallmark and KCP&L proved the impact personalized customer engagement has on customers and employees. Increased satisfaction, stronger brand perception and higher employee engagement were the results. Learn more about how a Hallmark personalized engagement strategy is easy to adopt, align and implement for any business where building and strengthening relationships is key to increasing shareholder value and overall success.