September 25-28, 2017
Crowne Plaza Chicago West Loop | 733 West Madison Street, Chicago, IL 60661

Rhonda Basler


Director, Customer Engagement
Hallmark


9:30 AM A Personalized Customer Engagement Strategy: How Hallmark Creates Meaningful Moments for Employees and Customers

Nothing can replace the personal touch in customer relationships. A recent collaboration between Hallmark and KCP&L proved the impact personalized customer engagement has on customers and employees. Increased satisfaction, stronger brand perception and higher employee engagement were the results. Learn more about how a Hallmark personalized engagement strategy is easy to adopt, align and implement for any business where building and strengthening relationships is key to increasing shareholder value and overall success.


Check out the incredible speaker line-up to see who will be joining Rhonda.

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