Vice President, Customer Experience
12:00 PM Becoming a Catalyst for Holistic Engagement: How Concur Includes Employee Experience in the Customer Experience
Customer Experience and Employee Experience often live in separate silos, but in Tabitha Dunn’s experience building out customer experience shops in three different organizations, she recognizes value in a holistic approach. When allocating resources to new and existing customer experience initiatives, employee experience holds a critical seat at the table. In this case study session, learn from Tabitha’s journey at Concur, where she has helped build out customer focused employee principles and the worked through what it takes to make change stick for employees while making the customer experience better.